We don't offer phone support. We truly believe it wouldn't be possible to provide the same effective help over the phone. We decided to keep our support online for a few reasons:
- It's faster. We can get to the bottom of your questions without putting you on hold.
- We can organize and categorize the requests we receive to increase efficiency.
- Online support helps us keep detailed records in one place. This helps ensure nothing gets lost in translation if we need to escalate your issue. We have access to previous tickets so you won't have to repeat questions.
- We can respond more thoroughly, including with helpful links, screenshots and articles.