We keep our support online for the following reasons:
- We can organize and categorize the requests we receive to increase efficiency.
- Online support provides us access to previous communications so you shouldn’t need to repeat questions and less gets lost in translation if we need to escalate your issue.
When you send a request to our support team, you’ll be required to check a reCAPTCHA box to verify that you’re not a robot. Occasionally you may need to answer some additional questions to complete your ticket submission.