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I’m having trouble registering on the app. What should I do?

If you haven’t been able to complete registration on our app, here are a few things you can try.

Double check your personal information

We ask for your full name, address, date of birth and Social Security number so we can match your information with your credit files. If you’re stuck here, it’s possible that the credit bureaus have different information on file for you.

What you can do

  • Try former names, including any nicknames you may have used on credit applications.

    • If you recently got married and changed your name, your credit report could still be listed under your previous name.

    • Try recent addresses.

    • Visit AnnualCreditReport.com to see what your credit reports have listed for your personal information.   

Make sure you’ve given us the green light

Once you’ve entered all of your information, you’re asked to review and agree to a consent that authorizes us to get your credit report for you.

Answer identity verification questions

Credit Karma takes your security seriously. During registration, we ask a few questions to verify your identity. If you don’t see a response that applies to you, “none of the above” is always an option.

These questions are generated using information from the credit bureaus. If there isn’t enough information available to create questions, or if you’re not able to answer the questions, you can send us verification documentation to complete registration.

Still need help or have other questions about registering on the app?

Get in touch with us

Still have questions? Contact member support

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