After you enter your email address, there are two more steps to complete registration. If you run into an error, here are some steps you can try.
I’m seeing an error while entering my personal information in Step 2
Try former names or addresses
Try entering your full SSN
Make sure you’re checking the box at the bottom
I’m having trouble answering the verification questions in Step 3
What if none of the questions apply to me?
I failed both sets of questions, what can I do now?
What if I have placed a fraud alert or a security freeze on my credit file?
Ask for help!
I’m seeing an error while entering my personal information in Step 2
When you enter your full name, address, date of birth and Social Security number during Step 2 of registration we match it to TransUnion’s credit files. If you run into an error telling you you’re missing some important information, it could be because the information on TransUnion is slightly different from what you’re entering. Here are some tips that could help you get past this error.
Try former names or addresses
Make sure you’ve provided all of the required information. If you missed anything we’ll highlight the missed fields in red.
After making sure all the fields are accurately filled out, try entering former names or nicknames you may have used on credit applications. If you normally go by a common nickname, such as Mike for Michael, your credit file may be under the more formal version of your name. If you’ve recently changed your name, your credit file may still be under your previous name.
You can also try using any former addresses in case the credit bureaus have a previous address on file for you.
If you’re really stumped, you can request a copy of your TransUnion credit report from annualcreditreport.com to verify which name and address TransUnion has on file for you. You can then use this address to verify your identity and finish signing up.
Try entering your full SSN
During your first attempt at registration, we’ll only ask for the last four digits of your SSN. However, if there’s an issue, our system will ask for the full nine digits. You may need to click to navigate to each text box to enter all nine digits.
Make sure you’re checking the box at the bottom
Once you enter all your information, you’ll have to check a box at the bottom of the window to authorize us to gather your credit information, including your credit reports from TransUnion and Equifax. There’s a small, green arrow indicating where to select.
I’m having trouble answering the verification questions in Step 3
After you tell us who you are in Step 2, you’ll be asked a few questions to verify your identity. These questions are generated using credit report data.
What if none of the questions apply to me?
If you see a question that isn’t familiar to you, it doesn’t necessarily mean something’s wrong. You can select None of the above if none of the available options apply to you.
I failed both sets of questions, what can I do now?
If you’re unable to complete this online identity verification, we may need documentation to verify your identity.
What if I have placed a fraud alert or a security freeze on my credit file?
If there’s a fraud alert on your TransUnion or Equifax file, you’ll need to answer additional security questions before you can access your credit scores and reports on Credit Karma. For more information, check out this article What is a fraud alert?
If you’ve placed a freeze on your credit reports, you can still register for Credit Karma! More information on how to do so here.
Ask for help!
If you’re still unable to register, or having trouble uploading your ID using your phone, feel free to reach out to us for some help! Contact us.