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I’m having trouble getting through Step 2 of registration. What’s going wrong?

After you enter your email address, Credit Karma asks for some personal information that we use to hunt down your credit file. If you’re having trouble with this registration step, check out the tips below.

Step 1: Try former names or addresses.

Once you enter your full name, address, date of birth and Social Security number, we take that information and match it to TransUnion’s credit files. If you’re getting stuck, it could be because the information TransUnion has is slightly different from what you’re entering.

Try out recent names or nicknames you may have used on credit applications. For example, if you’ve changed your name after getting married, your credit file may still be under your previous name. You could also try recent former addresses. If you’re really stumped, head to AnnualCreditReport.com and see what’s on your TransUnion credit report for yourself.

Step 2: Make sure you’re checking the box at the bottom.

Once you enter all your information, you’ll have to click a box at the bottom of the window to authorize us to gather your credit reports.

Step 3: Enter your full phone number.

As part of the registration process, we request your full phone number. Your cursor may not automatically jump from one box to the next, so you may need to click between boxes to enter each part of your phone number. Also, make sure you include your area code (but you don’t need a 1 before it).

Step 4: If needed, enter your full Social Security number.

We typically ask new users for only the last four digits of their Social Security numbers. However, sometimes we require additional validation and will ask for all nine digits.

Step 5: Ask for help.

If you’ve hit all these bases and you’re still stumped, feel free to reach out for some help! Find us through our contact page.


Keep in mind that these tips are just for Step 2 of registration. If you’re having trouble with the identity verification questions, you can read more on that topic in the Step 3 article.

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