Please note: Thursday 11/23/2017 and Friday 11/24/2017 are company holidays for many of our employees. Because of this, there may be a delay in our response. Thank you for your patience! ×

How do I change my name or address on my profile?

To change your name or address, visit the desktop or mobile site, hover over your screen name in the top right corner and click on the Personal Information link in the dropdown. Once you make the changes, hit the blue ‘Save’ button at the bottom.

 

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Hey, why won’t my changes save?

For your security, updated personal information needs to be verified with the credit bureaus. If the information doesn’t match, the changes won’t be saved.

This can happen if you’ve recently moved or changed your name because the credit bureaus may not have received your new information yet. Try to update your information again in 30 to 45 days, as the bureaus may have your updated information by then.

If you information still hasn’t updated, we recommend contacting Equifax and TransUnion to update your file with them.

Still have questions? Contact member support

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