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Common Issues

  I forgot my email address.
  How do I change my email address?
  I need to reset my password.
  I need help registering my account.
  How often does my credit information update?
  Something is incorrect with my credit information.

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Help Articles

My Account

  • How do I reset my password?
  • I forgot my email address. How do I find it?
  • How do I update my Credit Karma account?
  • How do I change my name or address on my profile?
  • How do I log out of the site or app?
  • How can I change my email address?
See all 9 articles

Registering

  • Why do I need to enter my social security number?
  • I’m having trouble getting through Step 2 of registration. What’s going wrong?
  • I couldn't complete Step 3 of registration. What should I do?
  • The information you’re showing me in Step 3 of registration is incorrect. Has my identity has been stolen?
  • I’m having trouble registering on the app. What should I do?
  • Can there be more than one Credit Karma account per email address?
See all 9 articles

About Credit Karma

  • Credit Karma Tax frequently asked questions
  • Federal Forms supported by Credit Karma Tax
  • Why doesn't Credit Karma have a phone number?
  • Is Credit Karma really free?
  • Where does Credit Karma get its information from?
  • Is Credit Karma Safe?
See all 8 articles

Site Tools

  • Searching for unclaimed money FAQ
  • What are the Credit Score Factors?
  • How do I monitor my credit using Credit Karma?
  • How do I delete or flag a comment for review?
  • How can I view my accounts in collections?

Credit Scores

  • What is a credit score?
  • What is a good credit score?
  • Why did my score drop?
  • Why is the score I got from my bank different from your score?
  • What is VantageScore 3.0? Who uses it?

Credit Reports

  • What are my credit reports?
  • What is the difference between a credit score and a credit report?
  • Why don't my credit reports match?
  • How often does my credit report information update?
  • How do I print my credit report?
  • There’s a mistake on my TransUnion credit report. How do I dispute it?
See all 9 articles

Cancellations

  • How do I cancel my membership?
  • I canceled my account. How do I create a new one?

Mail-in Forms

  • Confirm Registration Mail-in Form
  • Mobile Registration Mail-in Form
  • Email Address Update Mail-in Form
  • Mail-in Form #85974
View All Articles
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